Tickets
This section details Ticket-related Linode CLI commands.
list
Aliases: ls
Returns a collection of Support Tickets on your Account.
Usage
The format accepted by this command.
linode-cli tickets list [-h] [--opened opened]
[--updated updated] [--closed closed]
[--order-by {opened,updated,closed}] [--order {asc,desc}]
Sample
Examples of how this command might be used.
linode-cli tickets list
Filterable Attributes
Arguments used to define a filter for response entries.
Name |
Type |
Description |
|---|---|---|
--closed |
str |
The date and time this Ticket was closed. |
--opened |
str |
The date and time this Ticket was created. |
--updated |
str |
The date and time this Ticket was last updated. |
Result Attributes
The attributes returned by this command.
Name |
Type |
Example |
Description |
|---|---|---|---|
attachments |
[]str |
[“screenshot…enshot.txt”] |
A list of filenames representing attached files associated with this Ticket. |
closable |
bool |
N/A |
Whether the Support Ticket may be closed. |
closed |
str |
2015-06-04T16:07:03 |
The date and time this Ticket was closed. |
description |
str |
I am having …an reset it? |
The full details of the issue or question. |
gravatar_id |
str |
474a1b7373ae…49e69c36ce30 |
The Gravatar ID of the User who opened this Ticket. |
id |
int |
11223344 |
The ID of the Support Ticket. |
opened |
str |
2015-06-04T14:16:44 |
The date and time this Ticket was created. |
opened_by |
str |
some_user |
The User who opened this Ticket. |
status |
str |
open |
The current status of this Ticket. |
summary |
str |
Having troubl…on my Linode |
The summary or title for this Ticket. |
updated |
str |
2015-06-04T16:07:03 |
The date and time this Ticket was last updated. |
updated_by |
str |
some_other_user |
The User who last updated this Ticket. |
entity
Name |
Type |
Example |
Description |
|---|---|---|---|
entity.id |
int |
10400 |
The unique ID for this Ticket’s entity. |
entity.label |
str |
linode123456 |
The current label of this entity. |
entity.type |
str |
linode |
The type of entity this is related to. |
entity.url |
str |
/v4/linode/in…ances/123456 |
The URL where you can access the object this event is for. |
view
Returns a Support Ticket under your Account.
Usage
The format accepted by this command.
linode-cli tickets view [-h] [--opened opened]
[--updated updated] [--closed closed]
[--order-by {opened,updated,closed}] [--order {asc,desc}]
ticketId
Sample
Examples of how this command might be used.
linode-cli tickets view 11223344
Parameters
Positional parameters used to define the resource this command should target.
Name |
Type |
Description |
|---|---|---|
ticketId |
int |
The ID of the Support Ticket. |
Result Attributes
The attributes returned by this command.
Name |
Type |
Example |
Description |
|---|---|---|---|
attachments |
[]str |
[“screenshot…enshot.txt”] |
A list of filenames representing attached files associated with this Ticket. |
closable |
bool |
N/A |
Whether the Support Ticket may be closed. |
closed |
str |
2015-06-04T16:07:03 |
The date and time this Ticket was closed. |
description |
str |
I am having …an reset it? |
The full details of the issue or question. |
gravatar_id |
str |
474a1b7373ae…49e69c36ce30 |
The Gravatar ID of the User who opened this Ticket. |
id |
int |
11223344 |
The ID of the Support Ticket. |
opened |
str |
2015-06-04T14:16:44 |
The date and time this Ticket was created. |
opened_by |
str |
some_user |
The User who opened this Ticket. |
status |
str |
open |
The current status of this Ticket. |
summary |
str |
Having troubl…on my Linode |
The summary or title for this Ticket. |
updated |
str |
2015-06-04T16:07:03 |
The date and time this Ticket was last updated. |
updated_by |
str |
some_other_user |
The User who last updated this Ticket. |
entity
Name |
Type |
Example |
Description |
|---|---|---|---|
entity.id |
int |
10400 |
The unique ID for this Ticket’s entity. |
entity.label |
str |
linode123456 |
The current label of this entity. |
entity.type |
str |
linode |
The type of entity this is related to. |
entity.url |
str |
/v4/linode/in…ances/123456 |
The URL where you can access the object this event is for. |
create
Open a Support Ticket.
Usage
The format accepted by this command.
linode-cli tickets create [-h] [--domain_id domain_id]
[--nodebalancer_id nodebalancer_id]
[--lkecluster_id lkecluster_id] [--summary summary]
[--firewall_id firewall_id] [--description description]
[--database_id database_id] [--vpc_id vpc_id]
[--longviewclient_id longviewclient_id] [--region region]
[--managed_issue managed_issue] [--volume_id volume_id]
[--linode_id linode_id] [--vlan vlan]
Sample
Examples of how this command might be used.
linode-cli tickets create \
--description "I'm having trouble setting the root password on my Linode. I tried following the instructions but something is not working and I'm not sure what I'm doing wrong. Can you please help me figure out how I can reset it?" \
--linode_id 123 \
--summary "Having trouble resetting root password on my Linode"
Arguments
Additional fields used to execute this request.
Name |
Type |
Example |
Description |
|---|---|---|---|
--description * |
str |
I’m having tr…an reset it? |
The full details of the issue or question. |
--summary * |
str |
Having troubl…on my Linode |
The summary or title for this SupportTicket. |
--database_id |
int |
N/A |
The ID of the Managed Database this ticket is regarding, if relevant. |
--domain_id |
int |
N/A |
The ID of the Domain this ticket is regarding, if relevant. |
--firewall_id |
int |
N/A |
The ID of the Firewall this ticket is regarding, if relevant. |
--linode_id |
int |
123 |
The ID of the Linode this ticket is regarding, if relevant. |
--lkecluster_id |
int |
123 |
The ID of the Kubernetes cluster this ticket is regarding, if relevant. |
--longviewclient_id |
int |
N/A |
The ID of the Longview client this ticket is regarding, if relevant. |
--managed_issue |
bool |
N/A |
Designates if this ticket is related to a Managed service. |
--nodebalancer_id |
int |
N/A |
The ID of the NodeBalancer this ticket is regarding, if relevant. |
--region |
str |
N/A |
The Region ID for the associated VLAN this ticket is regarding. |
--vlan |
str |
N/A |
The label of the VLAN this ticket is regarding, if relevant. |
--volume_id |
int |
N/A |
The ID of the Volume this ticket is regarding, if relevant. |
--vpc_id |
int |
N/A |
The ID of the VPC this ticket is regarding, if relevant. |
Result Attributes
The attributes returned by this command.
Name |
Type |
Example |
Description |
|---|---|---|---|
attachments |
[]str |
[“screenshot…enshot.txt”] |
A list of filenames representing attached files associated with this Ticket. |
closable |
bool |
N/A |
Whether the Support Ticket may be closed. |
closed |
str |
2015-06-04T16:07:03 |
The date and time this Ticket was closed. |
description |
str |
I am having …an reset it? |
The full details of the issue or question. |
gravatar_id |
str |
474a1b7373ae…49e69c36ce30 |
The Gravatar ID of the User who opened this Ticket. |
id |
int |
11223344 |
The ID of the Support Ticket. |
opened |
str |
2015-06-04T14:16:44 |
The date and time this Ticket was created. |
opened_by |
str |
some_user |
The User who opened this Ticket. |
status |
str |
open |
The current status of this Ticket. |
summary |
str |
Having troubl…on my Linode |
The summary or title for this Ticket. |
updated |
str |
2015-06-04T16:07:03 |
The date and time this Ticket was last updated. |
updated_by |
str |
some_other_user |
The User who last updated this Ticket. |
entity
Name |
Type |
Example |
Description |
|---|---|---|---|
entity.id |
int |
10400 |
The unique ID for this Ticket’s entity. |
entity.label |
str |
linode123456 |
The current label of this entity. |
entity.type |
str |
linode |
The type of entity this is related to. |
entity.url |
str |
/v4/linode/in…ances/123456 |
The URL where you can access the object this event is for. |
close
Closes a Support Ticket you have access to modify.
Usage
The format accepted by this command.
linode-cli tickets close [-h] ticketId
Sample
Examples of how this command might be used.
linode-cli tickets close 11223344
Parameters
Positional parameters used to define the resource this command should target.
Name |
Type |
Description |
|---|---|---|
ticketId |
int |
The ID of the Support Ticket. |
replies
Returns a collection of replies to a Support Ticket on your Account.
Usage
The format accepted by this command.
linode-cli tickets replies [-h] [--order-by {}]
[--order {asc,desc}] ticketId
Sample
Examples of how this command might be used.
linode-cli tickets replies 11223344
Parameters
Positional parameters used to define the resource this command should target.
Name |
Type |
Description |
|---|---|---|
ticketId |
int |
The ID of the Support Ticket. |
Result Attributes
The attributes returned by this command.
Name |
Type |
Example |
Description |
|---|---|---|---|
created |
str |
2015-06-02T14:31:41 |
The date and time this Ticket reply was created. |
created_by |
str |
John Q. Linode |
The User who submitted this reply. |
description |
str |
Hello,nI’m s…Support Team |
The body of this Support Ticket reply. |
from_linode |
bool |
true |
If set to true, this reply came from a Linode employee. |
gravatar_id |
str |
474a1b7373ae…49e69c36ce30 |
The Gravatar ID of the User who created this reply. |
id |
int |
11223345 |
The unique ID of this Support Ticket reply. |
reply
Adds a reply to an existing Support Ticket.
Usage
The format accepted by this command.
linode-cli tickets reply [-h] [--description description]
ticketId
Sample
Examples of how this command might be used.
linode-cli tickets reply 11223344 \
--description "Thank you for your help. I was able to figure out what the problem was and I successfully reset my password. You guys are the best!"
Parameters
Positional parameters used to define the resource this command should target.
Name |
Type |
Description |
|---|---|---|
ticketId |
int |
The ID of the Support Ticket. |
Arguments
Additional fields used to execute this request.
Name |
Type |
Example |
Description |
|---|---|---|---|
--description * |
str |
Thank you for…re the best! |
The content of your reply. |
Result Attributes
The attributes returned by this command.
Name |
Type |
Example |
Description |
|---|---|---|---|
created |
str |
2015-06-02T14:31:41 |
The date and time this Ticket reply was created. |
created_by |
str |
John Q. Linode |
The User who submitted this reply. |
description |
str |
Hello,nI’m s…Support Team |
The body of this Support Ticket reply. |
from_linode |
bool |
true |
If set to true, this reply came from a Linode employee. |
gravatar_id |
str |
474a1b7373ae…49e69c36ce30 |
The Gravatar ID of the User who created this reply. |
id |
int |
11223345 |
The unique ID of this Support Ticket reply. |