Tickets ======= This section details Ticket-related Linode CLI commands. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-has-keywords .. _commands_tickets_list: `list `_ ---------------------------------------------------------------------- .. rst-class:: action-keyword :action-keyword-key:`Aliases:` :action-keyword-values:`ls` Returns a collection of Support Tickets on your Account. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Usage .. rst-class:: action-subheading-description The format accepted by this command. .. code-block:: bash linode-cli tickets list [-h] [--opened opened] [--updated updated] [--closed closed] [--order-by {opened,updated,closed}] [--order {asc,desc}] .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Sample .. rst-class:: action-subheading-description Examples of how this command might be used. .. code-block:: bash linode-cli tickets list .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Filterable Attributes .. rst-class:: action-subheading-description Arguments used to define a filter for response entries. .. rst-class:: action-filterable-field-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 98 * - Name - Type - Description * - :action-table-field-name:`\-\-closed` - :action-table-field-type:`str` - The date and time this Ticket was closed. * - :action-table-field-name:`\-\-opened` - :action-table-field-type:`str` - The date and time this Ticket was created. * - :action-table-field-name:`\-\-updated` - :action-table-field-type:`str` - The date and time this Ticket was last updated. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Result Attributes .. rst-class:: action-subheading-description The attributes returned by this command. .. rst-class:: action-attribute-section-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 1 97 * - Name - Type - Example - Description * - :action-table-field-name:`attachments` - :action-table-field-type:`[]str` - :action-table-field-example:`["screenshot...enshot.txt"]` - A list of filenames representing attached files associated with this Ticket. * - :action-table-field-name:`closable` - :action-table-field-type:`bool` - :action-table-field-example:`N/A` - Whether the Support Ticket may be closed. * - :action-table-field-name:`closed` - :action-table-field-type:`str` - :action-table-field-example:`2015-06-04T16:07:03` - The date and time this Ticket was closed. * - :action-table-field-name:`description` - :action-table-field-type:`str` - :action-table-field-example:`I am having ...an reset it?` - The full details of the issue or question. * - :action-table-field-name:`gravatar_id` - :action-table-field-type:`str` - :action-table-field-example:`474a1b7373ae...49e69c36ce30` - The Gravatar ID of the User who opened this Ticket. * - :action-table-field-name:`id` - :action-table-field-type:`int` - :action-table-field-example:`11223344` - The ID of the Support Ticket. * - :action-table-field-name:`opened` - :action-table-field-type:`str` - :action-table-field-example:`2015-06-04T14:16:44` - The date and time this Ticket was created. * - :action-table-field-name:`opened_by` - :action-table-field-type:`str` - :action-table-field-example:`some_user` - The User who opened this Ticket. * - :action-table-field-name:`status` - :action-table-field-type:`str` - :action-table-field-example:`open` - The current status of this Ticket. * - :action-table-field-name:`summary` - :action-table-field-type:`str` - :action-table-field-example:`Having troubl...on my Linode` - The summary or title for this Ticket. * - :action-table-field-name:`updated` - :action-table-field-type:`str` - :action-table-field-example:`2015-06-04T16:07:03` - The date and time this Ticket was last updated. * - :action-table-field-name:`updated_by` - :action-table-field-type:`str` - :action-table-field-example:`some_other_user` - The User who last updated this Ticket. .. _commands_tickets_list_attribute_sections_entity: .. rst-class:: action-section-header entity .. rst-class:: action-attribute-section-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 1 97 * - Name - Type - Example - Description * - :action-table-field-name:`entity.id` - :action-table-field-type:`int` - :action-table-field-example:`10400` - The unique ID for this Ticket's entity. * - :action-table-field-name:`entity.label` - :action-table-field-type:`str` - :action-table-field-example:`linode123456` - The current label of this entity. * - :action-table-field-name:`entity.type` - :action-table-field-type:`str` - :action-table-field-example:`linode` - The type of entity this is related to. * - :action-table-field-name:`entity.url` - :action-table-field-type:`str` - :action-table-field-example:`/v4/linode/in...ances/123456` - The URL where you can access the object this event is for. ------------ .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. _commands_tickets_view: `view `_ --------------------------------------------------------------------- Returns a Support Ticket under your Account. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Usage .. rst-class:: action-subheading-description The format accepted by this command. .. code-block:: bash linode-cli tickets view [-h] [--opened opened] [--updated updated] [--closed closed] [--order-by {opened,updated,closed}] [--order {asc,desc}] ticketId .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Sample .. rst-class:: action-subheading-description Examples of how this command might be used. .. code-block:: bash linode-cli tickets view 11223344 .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Parameters .. rst-class:: action-subheading-description Positional parameters used to define the resource this command should target. .. rst-class:: action-parameter-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 98 * - Name - Type - Description * - :action-table-field-name:`ticketId` - :action-table-field-type:`int` - The ID of the Support Ticket. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Result Attributes .. rst-class:: action-subheading-description The attributes returned by this command. .. rst-class:: action-attribute-section-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 1 97 * - Name - Type - Example - Description * - :action-table-field-name:`attachments` - :action-table-field-type:`[]str` - :action-table-field-example:`["screenshot...enshot.txt"]` - A list of filenames representing attached files associated with this Ticket. * - :action-table-field-name:`closable` - :action-table-field-type:`bool` - :action-table-field-example:`N/A` - Whether the Support Ticket may be closed. * - :action-table-field-name:`closed` - :action-table-field-type:`str` - :action-table-field-example:`2015-06-04T16:07:03` - The date and time this Ticket was closed. * - :action-table-field-name:`description` - :action-table-field-type:`str` - :action-table-field-example:`I am having ...an reset it?` - The full details of the issue or question. * - :action-table-field-name:`gravatar_id` - :action-table-field-type:`str` - :action-table-field-example:`474a1b7373ae...49e69c36ce30` - The Gravatar ID of the User who opened this Ticket. * - :action-table-field-name:`id` - :action-table-field-type:`int` - :action-table-field-example:`11223344` - The ID of the Support Ticket. * - :action-table-field-name:`opened` - :action-table-field-type:`str` - :action-table-field-example:`2015-06-04T14:16:44` - The date and time this Ticket was created. * - :action-table-field-name:`opened_by` - :action-table-field-type:`str` - :action-table-field-example:`some_user` - The User who opened this Ticket. * - :action-table-field-name:`status` - :action-table-field-type:`str` - :action-table-field-example:`open` - The current status of this Ticket. * - :action-table-field-name:`summary` - :action-table-field-type:`str` - :action-table-field-example:`Having troubl...on my Linode` - The summary or title for this Ticket. * - :action-table-field-name:`updated` - :action-table-field-type:`str` - :action-table-field-example:`2015-06-04T16:07:03` - The date and time this Ticket was last updated. * - :action-table-field-name:`updated_by` - :action-table-field-type:`str` - :action-table-field-example:`some_other_user` - The User who last updated this Ticket. .. _commands_tickets_view_attribute_sections_entity: .. rst-class:: action-section-header entity .. rst-class:: action-attribute-section-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 1 97 * - Name - Type - Example - Description * - :action-table-field-name:`entity.id` - :action-table-field-type:`int` - :action-table-field-example:`10400` - The unique ID for this Ticket's entity. * - :action-table-field-name:`entity.label` - :action-table-field-type:`str` - :action-table-field-example:`linode123456` - The current label of this entity. * - :action-table-field-name:`entity.type` - :action-table-field-type:`str` - :action-table-field-example:`linode` - The type of entity this is related to. * - :action-table-field-name:`entity.url` - :action-table-field-type:`str` - :action-table-field-example:`/v4/linode/in...ances/123456` - The URL where you can access the object this event is for. ------------ .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. _commands_tickets_create: `create `_ ------------------------------------------------------------------------ Open a Support Ticket. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Usage .. rst-class:: action-subheading-description The format accepted by this command. .. code-block:: bash linode-cli tickets create [-h] [--domain_id domain_id] [--nodebalancer_id nodebalancer_id] [--lkecluster_id lkecluster_id] [--summary summary] [--firewall_id firewall_id] [--description description] [--database_id database_id] [--vpc_id vpc_id] [--longviewclient_id longviewclient_id] [--region region] [--managed_issue managed_issue] [--volume_id volume_id] [--linode_id linode_id] [--vlan vlan] .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Sample .. rst-class:: action-subheading-description Examples of how this command might be used. .. code-block:: bash linode-cli tickets create \ --description "I'm having trouble setting the root password on my Linode. I tried following the instructions but something is not working and I'm not sure what I'm doing wrong. Can you please help me figure out how I can reset it?" \ --linode_id 123 \ --summary "Having trouble resetting root password on my Linode" .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Arguments .. rst-class:: action-subheading-description Additional fields used to execute this request. .. rst-class:: action-argument-section-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 1 97 * - Name - Type - Example - Description * - :action-table-field-name:`\-\-description` :action-table-field-required:`*` - :action-table-field-type:`str` - :action-table-field-example:`I'm having tr...an reset it?` - The full details of the issue or question. * - :action-table-field-name:`\-\-summary` :action-table-field-required:`*` - :action-table-field-type:`str` - :action-table-field-example:`Having troubl...on my Linode` - The summary or title for this SupportTicket. * - :action-table-field-name:`\-\-database_id` - :action-table-field-type:`int` - :action-table-field-example:`N/A` - The ID of the Managed Database this ticket is regarding, if relevant. * - :action-table-field-name:`\-\-domain_id` - :action-table-field-type:`int` - :action-table-field-example:`N/A` - The ID of the Domain this ticket is regarding, if relevant. * - :action-table-field-name:`\-\-firewall_id` - :action-table-field-type:`int` - :action-table-field-example:`N/A` - The ID of the Firewall this ticket is regarding, if relevant. * - :action-table-field-name:`\-\-linode_id` - :action-table-field-type:`int` - :action-table-field-example:`123` - The ID of the Linode this ticket is regarding, if relevant. * - :action-table-field-name:`\-\-lkecluster_id` - :action-table-field-type:`int` - :action-table-field-example:`123` - The ID of the Kubernetes cluster this ticket is regarding, if relevant. * - :action-table-field-name:`\-\-longviewclient_id` - :action-table-field-type:`int` - :action-table-field-example:`N/A` - The ID of the Longview client this ticket is regarding, if relevant. * - :action-table-field-name:`\-\-managed_issue` - :action-table-field-type:`bool` - :action-table-field-example:`N/A` - Designates if this ticket is related to a `Managed service `_. * - :action-table-field-name:`\-\-nodebalancer_id` - :action-table-field-type:`int` - :action-table-field-example:`N/A` - The ID of the NodeBalancer this ticket is regarding, if relevant. * - :action-table-field-name:`\-\-region` - :action-table-field-type:`str` - :action-table-field-example:`N/A` - The `Region `_ ID for the associated VLAN this ticket is regarding. * - :action-table-field-name:`\-\-vlan` - :action-table-field-type:`str` - :action-table-field-example:`N/A` - The label of the VLAN this ticket is regarding, if relevant. * - :action-table-field-name:`\-\-volume_id` - :action-table-field-type:`int` - :action-table-field-example:`N/A` - The ID of the Volume this ticket is regarding, if relevant. * - :action-table-field-name:`\-\-vpc_id` - :action-table-field-type:`int` - :action-table-field-example:`N/A` - The ID of the VPC this ticket is regarding, if relevant. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Result Attributes .. rst-class:: action-subheading-description The attributes returned by this command. .. rst-class:: action-attribute-section-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 1 97 * - Name - Type - Example - Description * - :action-table-field-name:`attachments` - :action-table-field-type:`[]str` - :action-table-field-example:`["screenshot...enshot.txt"]` - A list of filenames representing attached files associated with this Ticket. * - :action-table-field-name:`closable` - :action-table-field-type:`bool` - :action-table-field-example:`N/A` - Whether the Support Ticket may be closed. * - :action-table-field-name:`closed` - :action-table-field-type:`str` - :action-table-field-example:`2015-06-04T16:07:03` - The date and time this Ticket was closed. * - :action-table-field-name:`description` - :action-table-field-type:`str` - :action-table-field-example:`I am having ...an reset it?` - The full details of the issue or question. * - :action-table-field-name:`gravatar_id` - :action-table-field-type:`str` - :action-table-field-example:`474a1b7373ae...49e69c36ce30` - The Gravatar ID of the User who opened this Ticket. * - :action-table-field-name:`id` - :action-table-field-type:`int` - :action-table-field-example:`11223344` - The ID of the Support Ticket. * - :action-table-field-name:`opened` - :action-table-field-type:`str` - :action-table-field-example:`2015-06-04T14:16:44` - The date and time this Ticket was created. * - :action-table-field-name:`opened_by` - :action-table-field-type:`str` - :action-table-field-example:`some_user` - The User who opened this Ticket. * - :action-table-field-name:`status` - :action-table-field-type:`str` - :action-table-field-example:`open` - The current status of this Ticket. * - :action-table-field-name:`summary` - :action-table-field-type:`str` - :action-table-field-example:`Having troubl...on my Linode` - The summary or title for this Ticket. * - :action-table-field-name:`updated` - :action-table-field-type:`str` - :action-table-field-example:`2015-06-04T16:07:03` - The date and time this Ticket was last updated. * - :action-table-field-name:`updated_by` - :action-table-field-type:`str` - :action-table-field-example:`some_other_user` - The User who last updated this Ticket. .. _commands_tickets_create_attribute_sections_entity: .. rst-class:: action-section-header entity .. rst-class:: action-attribute-section-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 1 97 * - Name - Type - Example - Description * - :action-table-field-name:`entity.id` - :action-table-field-type:`int` - :action-table-field-example:`10400` - The unique ID for this Ticket's entity. * - :action-table-field-name:`entity.label` - :action-table-field-type:`str` - :action-table-field-example:`linode123456` - The current label of this entity. * - :action-table-field-name:`entity.type` - :action-table-field-type:`str` - :action-table-field-example:`linode` - The type of entity this is related to. * - :action-table-field-name:`entity.url` - :action-table-field-type:`str` - :action-table-field-example:`/v4/linode/in...ances/123456` - The URL where you can access the object this event is for. ------------ .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. _commands_tickets_close: `close `_ ----------------------------------------------------------------------------- Closes a Support Ticket you have access to modify. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Usage .. rst-class:: action-subheading-description The format accepted by this command. .. code-block:: bash linode-cli tickets close [-h] ticketId .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Sample .. rst-class:: action-subheading-description Examples of how this command might be used. .. code-block:: bash linode-cli tickets close 11223344 .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Parameters .. rst-class:: action-subheading-description Positional parameters used to define the resource this command should target. .. rst-class:: action-parameter-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 98 * - Name - Type - Description * - :action-table-field-name:`ticketId` - :action-table-field-type:`int` - The ID of the Support Ticket. ------------ .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. _commands_tickets_replies: `replies `_ -------------------------------------------------------------------------------- Returns a collection of replies to a Support Ticket on your Account. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Usage .. rst-class:: action-subheading-description The format accepted by this command. .. code-block:: bash linode-cli tickets replies [-h] [--order-by {}] [--order {asc,desc}] ticketId .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Sample .. rst-class:: action-subheading-description Examples of how this command might be used. .. code-block:: bash linode-cli tickets replies 11223344 .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Parameters .. rst-class:: action-subheading-description Positional parameters used to define the resource this command should target. .. rst-class:: action-parameter-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 98 * - Name - Type - Description * - :action-table-field-name:`ticketId` - :action-table-field-type:`int` - The ID of the Support Ticket. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Result Attributes .. rst-class:: action-subheading-description The attributes returned by this command. .. rst-class:: action-attribute-section-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 1 97 * - Name - Type - Example - Description * - :action-table-field-name:`created` - :action-table-field-type:`str` - :action-table-field-example:`2015-06-02T14:31:41` - The date and time this Ticket reply was created. * - :action-table-field-name:`created_by` - :action-table-field-type:`str` - :action-table-field-example:`John Q. Linode` - The User who submitted this reply. * - :action-table-field-name:`description` - :action-table-field-type:`str` - :action-table-field-example:`Hello,\nI'm s...Support Team` - The body of this Support Ticket reply. * - :action-table-field-name:`from_linode` - :action-table-field-type:`bool` - :action-table-field-example:`true` - If set to true, this reply came from a Linode employee. * - :action-table-field-name:`gravatar_id` - :action-table-field-type:`str` - :action-table-field-example:`474a1b7373ae...49e69c36ce30` - The Gravatar ID of the User who created this reply. * - :action-table-field-name:`id` - :action-table-field-type:`int` - :action-table-field-example:`11223345` - The unique ID of this Support Ticket reply. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. _commands_tickets_reply: `reply `_ ----------------------------------------------------------------------------- Adds a reply to an existing Support Ticket. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Usage .. rst-class:: action-subheading-description The format accepted by this command. .. code-block:: bash linode-cli tickets reply [-h] [--description description] ticketId .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Sample .. rst-class:: action-subheading-description Examples of how this command might be used. .. code-block:: bash linode-cli tickets reply 11223344 \ --description "Thank you for your help. I was able to figure out what the problem was and I successfully reset my password. You guys are the best!" .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Parameters .. rst-class:: action-subheading-description Positional parameters used to define the resource this command should target. .. rst-class:: action-parameter-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 98 * - Name - Type - Description * - :action-table-field-name:`ticketId` - :action-table-field-type:`int` - The ID of the Support Ticket. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Arguments .. rst-class:: action-subheading-description Additional fields used to execute this request. .. rst-class:: action-argument-section-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 1 97 * - Name - Type - Example - Description * - :action-table-field-name:`\-\-description` :action-table-field-required:`*` - :action-table-field-type:`str` - :action-table-field-example:`Thank you for...re the best!` - The content of your reply. .. role:: action-keyword-key .. role:: action-keyword-values .. role:: action-table-field-name .. role:: action-table-field-optional .. role:: action-table-field-required .. role:: action-table-field-type .. role:: action-table-field-example .. role:: action-argument-additional-details .. role:: json(code) :language: JSON .. rst-class:: action-subheading Result Attributes .. rst-class:: action-subheading-description The attributes returned by this command. .. rst-class:: action-attribute-section-table .. list-table:: :header-rows: 1 :width: 100% :widths: 1 1 1 97 * - Name - Type - Example - Description * - :action-table-field-name:`created` - :action-table-field-type:`str` - :action-table-field-example:`2015-06-02T14:31:41` - The date and time this Ticket reply was created. * - :action-table-field-name:`created_by` - :action-table-field-type:`str` - :action-table-field-example:`John Q. Linode` - The User who submitted this reply. * - :action-table-field-name:`description` - :action-table-field-type:`str` - :action-table-field-example:`Hello,\nI'm s...Support Team` - The body of this Support Ticket reply. * - :action-table-field-name:`from_linode` - :action-table-field-type:`bool` - :action-table-field-example:`true` - If set to true, this reply came from a Linode employee. * - :action-table-field-name:`gravatar_id` - :action-table-field-type:`str` - :action-table-field-example:`474a1b7373ae...49e69c36ce30` - The Gravatar ID of the User who created this reply. * - :action-table-field-name:`id` - :action-table-field-type:`int` - :action-table-field-example:`11223345` - The unique ID of this Support Ticket reply.